FREE SHIPPING ON ALL U.S. ORDERS
Our Basic subscriptions come with comfortably sustainable shirts, underwear, and socks starting under $ 20 USD each month (through the 12-month prepaid option), and most regularly at $ 24.99 USD monthly. We’ll keep your basics fresh, fun, and fashionable.
Yes, of course! Everything you pay for and receive is 100% yours.
These are premium, affordable, environmentally friendly, and basically desirable undergarments for versatile use!
Your undergarments naturally lose their wear and tear, so don’t be caught over-wearing your pieces ;) If you are unable to locate where in your area accepts the recycling of our products, we strongly encourage you to donate them instead. For more information on our materials and expiration, visit our Learn More page.
For the monthly subscription plan, you will be billed $ 24.99 USD each month, until you choose to cancel. For the prepaid plans, you will be billed a one-time fee based on the length of your selected plan. After your plan expires, that same plan is scheduled to auto-renew for you. We accept all major credit cards along with PayPal.
We ship worldwide! Domestic (USA) shipping is free, while it’s an additional $ 5 USD for shipments to Canada, and $ 7 USD throughout the rest of the world.
We do have an online store, for you to purchase items individually or in bundles, additionally to your subscription! You can also send your gift subscription's recipient a custom email message upon signing up ;)
You will be auto-renewed on the 1st of the next scheduled month for your monthly or prepaid plan, so you don't have to resubscribe each month on your end! If you subscribe within the last two weeks of any given month (ex. January 25th), then we will not renew your account until the 1st of the month after next (ex. March 1st), so that your first two billing dates are not so close together.
You can cancel or pause your Monthly Re-Billable Subscription anytime by logging into your account - through getbasic.com with your email address - and accessing your settings. Kindly note that canceling a subscription does not automatically give you a refund for a shipment already billed for, as it only cancels future renewals and shipments.
We'll ask for your size preferences as you sign up. Otherwise, all colors and products will be selected for you, and we are unable to customize monthly packages any further.
There are Size Guides made available to you throughout the checkout process. You can then access and update your account settings before any renewal date, or reach out to [email protected] to request any changes directly. We may offer a one-time courtesy replacement shipment in the event of an improper fit. Our socks, meanwhile, are “basically” one-size-fits-all.
You can make changes to your subscription plan by logging into your account and accessing your settings. Kindly make sure your account information remains up to date before each scheduled renewal date. If you are unable to perform mail forwarding then reach out to [email protected] to proceed with replacement procedures.
Once you're billed we will do our best to ship your first set of basics within approximately 5-10 business days. Due to unforeseen human delays, sometimes this may take a little longer, and we appreciate your patience. All following monthly renewals will process their packages for shipment typically by the 10th of each month.
We will email you your tracking link automatically once your package ships!
We are sorry to learn if this is the case! If your local postal service isn’t able to assist you directly, kindly reach out to [email protected] so a customer support agent can proceed with replacement procedures.
We apologize for this occurrence! Please first always provide us with a screenshot of the damaged item, to [email protected], and then we will replace it ASAP!
If your Basics don't fit and/or you receive the wrongly sized item in error, we're happy to replace them for you free of charge. Otherwise, we do not offer return postage or accept returns at this time.
While we do have our classic favorites in colors and styles, we do our best to avoid too many repeats. Any account billed in the same month is subject to receive a similar package that month. Please email [email protected] for further assistance.
Due to the ongoing variabilities of shipping delays during the pandemic, we encourage you to make sure you are subscribed and/or renewed by December 1st, for your order to begin processing for arrival before the holidays as quickly as humanly possible :) this applied to store orders, as well.