Frequently Asked Questions

What is Basic MAN?

Basic MAN is a monthly subscription service that will deliver 3 essential pieces of your daily life to your doorstep. Every month, we will send you a t-shirt, boxer briefs and socks. It's time to say goodbye to those saggy tee's, stained underwear and socks with holes in them.

What will I be charged?

For the monthly subscription plan, you will be billed $19.99 upon signing up and $19.99 every month, until you choose to cancel. For the prepaid plans, you will be billed a one-time fee based on the length of your plan when you sign up, after your plan expires, you will be auto-renewed to the same plan. Shipping costs are included in your monthly fee for U.S. customers.

What is included?

You can expect 3 basic essentials in every package: a t-shirt, boxer briefs and a pair of socks. Colors and styles will vary each month. We're keeping it simple so you don't have to do the work.

When will my package ship?

As soon as possible! Once you're billed we will do our best to ship your goodies  within 3 business days, we're human, sometimes this takes a little longer. After you initial set, your package will be shipped around the 10th of each month thereafter. In the case your size is out of stock, you will receive an email stating so, and your order will be moved to the next months shipment.

How do I cancel or pause my subscription?

You can cancel or pause your monthly re-billable subscription anytime by logging into your account and navigating to your Account Settings. Please note that canceling a subscription does not automatically give you a refund as canceling subscriptions only cancel future renewals and shipments. Failure to cancel a subscription before the next billing date will not be refunded.

When will I be re-billed?

You will be re-billed on the 1st of every month if you purchased a Monthly Re-Billable Subscription, so you don't have to resubscribe each month!

Can I customize my monthly packages?

We'll ask for your sizing upon signing up. All colors and products will be selected for you.

Can I select different sizes?

Absolutely, you can have different t-shirt and boxer-brief sizes. Upon signing up you'll have the option to choose each. The socks are universal size.

What is your Return/Exchange/Refund Policy?

If your basics don't fit, we're happy to exchange them for you free of charge within 14 days of receiving your shipment. We do not accept returns at this time and we do not offer return postage if replacements are needed due to user error.

Which countries do you ship to?

Worldwide! Domestic (USA) shipping is free, $5.00 to Canada and $7.00 to the rest of the world.

Where can I find my tracking information? 

We will email you your tracking information once your package ships. Please allow up to 2 business days for your tracking to be updated.

How do I update my shipping address, payment information?

You can make changes to your subscription plan by logging into your account and navigating to your Account Settings.